INTRODUCTION
The Driver Partners Ride engages with are independent self-employed and licensed by their local licensing authority.
We generally advise that Driver Partners must search their vehicle for misplaced property at the end of a journey and appropriate enquiries made to return it to the rightful owner. Depending on where a journey is completed, you may need to contact your local Police station or Local Authority Licensing office to continue your enquiries. We will let you know if this is the case.
We cannot accept responsibility for property believed to have been left in the possession of a Driver Partner or their vehicle. If there is a dispute, you should report your concern to the Police or Local Licensing Authority.
CONTACTING US ABOUT MISPLACED OR LOST PROPERTY
We understand how frustrating it is to misplace your property so in the unfortunate event that you believe you have left an item of property in a Livery or Taxi private hire vehicle by mistake, please get in touch so that we can assist in locating and returning it to you as soon as possible. We are here to help but cannot guarantee that a Driver Partner has your property or can immediately deliver it to you. Please remember that many other passengers will use the same vehicle in the same day.
We will let you know if the Driver Partner is required to deliver property directly to the Police.
Any property handed in by a Driver Partner will be recorded in a Property Found Register.
RETURNING PROPERTY
If the Driver Partner has your property in their possession and you would like this to be returned to you directly, a fee may be charged based on the fare from the driver partners’ current location and the destination.
COLLECTING PROPERTY
If we or a Driver Partner let you know that your item has been handed into one of our hubs, you will need to give us an accurate description of the item and the journey you made before planning to collect it. You will also need to bring one of the following identification documents at the time of collection;
- Driving Licence
- Passport
- National Insurance Board (NIB) ID
You must sign for the items claimed and we will record your details in the Property Found Register.
You may collect your property during office hours, Monday to Friday 09:00 – 17:00 and weekends by prior appointment.
HOW LONG WE HOLD ITEMS FOR
If we are required to store your item in accordance with local authority licensing conditions, we have limited storage and can only hold unclaimed items for a maximum of 12 weeks from the date of your journey.
ITEMS WE CANNOT STORE
If we are required to store your item in accordance with local authority licensing conditions, for safety and security reasons we follow these guidelines on the storage and handling of certain items;
- Perishable food and drink will be disposed of
- Hazardous or objectionable items such as lighters, e-cigarettes, e-scooters, soiled clothing, highly flammable substances or other items that may be hazardous to store will be disposed of
- Tinned or dried foods may be transferred to a food bank
- Unopened alcohol may be disposed of
- Medicines and/or prescribed drugs may be safely disposed of
- Un-prescribed drugs or associated paraphernalia may be reported to the Police
- Credit or debit cards will not be held for longer than 72 hours and are shredded and disposed of securely after this time
- Passports will be returned to the issuing office after 72 hours
- Driving licences will be returned to the RTD after 72 hours
HOW WE DISPOSE OF MISPLACED OR LOST PROPERTY
If we are required to store your item in accordance with local authority licensing conditions, after 12 weeks we will dispose of unclaimed property as follows;
- Unclaimed cash will be donated to a charity of our choice
- Recyclable items will be donated to a charity of our choice
- Laptops/mobile phones/other electronic devices will be handed into the Police due to the potential security risks associated with personal data
Lesser value items that do not fit into a category above or appear damaged or soiled will be disposed of via general waste.
In all scenarios, where possible a receipt will be obtained and disposal details entered into the Property Found Register.
CONTACT
If you have any queries, you can contact us below:
Ride Bahamas Limited
Shirlaw House
Shirley Street
P.O. Box N-4839
Nassau
New Providence
Bahamas
info@ride.bs